3. Arbitration Information and Submission Procedure. Before submitting a dispute to arbitration, you must first contact us by email at helpdesk@relianceglobalcall.com and give us the opportunity to resolve the dispute. Similarly, before bringing a dispute before an arbitral tribunal, we must first try to resolve it by contacting you. If the Dispute cannot be satisfactorily resolved within sixty (60) days from the date you or Reliance Global Call were notified of a Dispute by the other party, either party may finally resolve the Dispute by arbitration. The arbitration shall be conducted by a single arbitrator mutually chosen by the Parties. If the parties fail to select an arbitrator by mutual agreement within 15 (fifteen) days of the request of either party to the other party, an arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act 1996, as amended from time to time („Act“). Within 15 (fifteen) days of his appointment, the arbitrator shall arbitrate to resolve the dispute and within 5 (five) days shall make a final decision with respect to the dispute, the decision of which shall be binding on the parties. The arbitration will take place in Mumbai, India, and will be administered in accordance with the provisions of the Act. Each Contracting Party shall bear the costs of preparing and submitting its dossier. The costs of the arbitration, including the arbitrator`s fees and expenses, shall be borne equally by the parties, unless the award provides otherwise.
This helps you eliminate the need to pay for expensive repairs. You`ll appreciate the peace of mind that your system will save you money on your utility bills every time. In some cases, the energy savings are sufficient to pay for the cost of the planned annual maintenance service. be treated. We have a 2-year-old oven and air conditioning that a Reliance sale convinced us to buy (a choice we will never make again). Since October we have had ongoing problems, let me list a few for you: Overheating Chip Circuit Sensor Problems Pressure Problems etc. Every night our heating stops working, we also receive a report from the nest (we have reports and supporting documents), we wake up and the house is freezing cold. I called customers` resolutions a million times, they told me they would ask someone to call me back to find a decent solution to what`s going on, and as usual, no one bothered to call us. We have called customer solutions to reduce the amount we pay because the equipment does not bring in this money, no one has done anything or cares.
The house has been freezing since Wednesday, and the contractor who came friday forgot to take notes on the files they had to follow to know which part to order. After more than 48 hours, they sent in-house technicians on Sunday to investigate the problem, and this time it`s a pressure hose. We pay $150 per month to rent Reliance equipment that doesn`t work. This is an ongoing problem, and no panel offers us any real compensation or solution. Now we want to buy the equipment to save us the 150 a month we waste, and guess what they say the equipment is worse? $9000!!! Because the equipment stops working every night. It makes no sense. He explains that this is a market value. their condition cannot be compared to the market value of its garbage. We are ready to take this case to ctv news and social media. Your invoice will be sent to you by us quarterly or, if we allow it, monthly. Your fees are due 15 days after the date of issue of the invoice on your invoice.
An invoice may not be sent to you if we believe you have a credit. For your convenience, we have organized the different payment options. Your payment may be made by cheque or money order, payable to Reliance Home Comfort and, as long as there is no interruption in postal service, by mail to Reliance Home Comfort, P.O. Box 2305 STN A, Oshawa, Ontario L1H 7V5. Your account number must appear on the front of your cheque or money order. Cash should not be sent by mail. Payments can also be made through a financial institution in the manner of your choice (including payment at an ATM, telebank or online banking). If you have authorized us to have your payments deducted from your bank account (a pre-authorized payment or „PAP“), we will notify you 15 days before the first PAP.
You will only receive another invoice if the amount of the PAP changes. Approximately on the same day (a „PAP Date“) of each quarter or, if we permit, each month, the fees indicated on your invoice will be due and we will debit your account for those fees and any other amount you owe us. If the PAP date falls on a weekend or holiday, your account will be debited the next business day. You pay us interest on all amounts payable by you (including interest) on demand and not paid at maturity, before and after judgment, at the rate of 1.5% per month (or 19.6% per annum), compounded monthly. You will be charged $25 for each cheque returned unpaid by your bank or for the PAP that cannot be processed for any reason. If more than one customer is named on the front of your invoice, you understand that each of you individually and that they are all jointly responsible for all obligations imposed on you by this Agreement. 2. Access to third-party providers. We may, from time to time, offer our customers the opportunity to purchase various third-party products and services by accessing such third parties directly through the Site through clicks or hyperlinks. We are not responsible for the content of a linked website, the products/services offered through those websites, links to other websites contained on a linked website, or any changes or updates to such websites. We provide these links to you only as a convenience, and the inclusion of a link does not imply any endorsement, warranty or warranty (express or implied) of the Website or the products/services offered by us on this Website.
You are solely responsible for reading and complying with the terms of use of these websites. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD PARTIES ACCESSIBLE THROUGH THE WEBSITE OR OTHERWISE. . Trust is in no way involved or associated with payment transactions, deliveries, returns or after-sales activities relating to the product or services on these linked websites between you and the owners of these linked websites. Reliance does not control and assumes no responsibility for the price, quality, performance and availability of the content of such linked websites. All claims and complaints regarding these linked websites should be directed to the owners of the relevant linked websites Before using a local access number, you should check with your local telephone service provider to ensure that there is no toll associated with calls to that local access number. You are responsible for paying any fees charged by any other person or organization to access the Service. In no event will we be liable to you for any fees charged by your local telephone company as a result of your choice of one of our access numbers. If you use a mobile phone to dial one of our access numbers, we will not be responsible for any additional fees charged by your mobile operator to your account for using the Services on your mobile phone. „Services“ means the international telecommunications services provided by Reliance Global Call, which are listed on the Website and further described in the Service Guides. The Services covered by this Agreement may not be available in all locations. You consent to the collection of your personal credit, financial and related information and the sharing of such information between us, credit reporting agencies, financial institutions, our subsidiaries and affiliates and other persons with whom you have had or may have financial affairs, and our use of such information for the following purposes: to verify and assess your creditworthiness and other information you provide to us in connection with making available to your account (including verifying your identity) B.
to comply with legal requirements); Configuration, maintenance and collection on your account; Provide you with the products and services you have requested; the provision of credit references; Communicate with you for these purposes; and to comply with legal, regulatory, audit, processing and security purposes and to the extent permitted or required by law. In addition to the purposes set out above, we and our affiliates will assume that you consent to us using your contact information to occasionally provide you with information about other products and services offered by us or our affiliates. However, you may refuse your consent to this purpose by contacting us at 1-866-Reliance (1-866-735-4262) within ten (10) days of receiving a copy of your invoice. To request access to or correction of your personal information or for more information about our privacy practices, please read our Privacy Policy at reliancehomecomfort.com or write to us at Reliance Home Comfort, P.O. Box 2305 STN A, Oshawa, Ontario L1H 7V5, Attn: Chief Privacy Officer. 9. Integration – Entire Agreement. This Agreement, together with any written amendment or modification, constitutes the entire agreement between you and Reliance Global Call with respect to the Services provided hereunder and supersedes any prior or contemporaneous written, electronic or oral agreements or understandings between you and Reliance Global Call. . . .